Video produced by Time To Get Social

The big scary paradigm shift in technology, entertainment and advertising (don’t worry everything else is converging too) is akin to the implosion of the music industry. We spent years building up obstacles between the music and the fans and trying to ignore the fact that they were always in control. When the dust finally settles this time around, we’ll all be able to see clearly that, in the crowded world of content, we need to provide as clear a path as possible between your music and your fans. Great content is like music; it might be brilliant but without anyone around to hear it, nobody will ever get to experience the greatness. Episode 5 explains the Joe Digital special formula we like to follow:

High Quality Content + Strategic Distribution = Loyal Participants

Next week, in Episode 6, we’ll take a look at why it’s so important to craft an honest story when starting  the conversation with your audience.

Episode 5 features: Zach Jordan

The other weekend, though, I was compelled to at least loosen my grip on the status quo and take a deep bow in the direction of the tsunami that is heading our way. Here’s the scoop. I looked in on my two girls (12 and 10, respectively) when I heard blaring music shaking the foundation.

I opened the door (without knocking because, well, I can). There they were, TV on full blast, watching some show where the latest quasi-pubescent heartthrob, Justin Beaver (I know his name is Bieber, but I do that just to mess with them), was guest starring. Each had their laptop (spoiled like you can’t imagine) on YouTube watching this kid “sing” really deep and meaningful songs. They also had him on their iTouches (is that the plural, or iTouchae?). One was on the phone talking to her friend, who was apparently watching / listening to the same Bieberpalooza and the other was texting about the same. In short, it was a platform agnostic, social networking, wireless, audio / visual, crowd sourced, simulcast of all things Beaver (again, just to make my kids nuts). The only thing missing was this kid live, in my house, rocking out (generous on my part) to my screaming girls and their digitally connected fan club. Of course, that came several days later when they saw him live (and, as we all know, Bieber live is like seeing The Boss live in the late 1970s—only the four hour set replaced by 3 four minute songs, primarily about school and gum). Told you they were spoiled.  By the way, while engrossed in their little BieberFest, they never even noticed I was there.  I hate Justin Bieber.

I think this is what Zach calls “living digital”.

The next day, I was telling this story to a bunch of folks at a charity event. A crowd gathered. I’d like to say that this occurred because I am a devastatingly handsome, social vortex creating, brilliant raconteur. Turns out, they all had their own recent digital life epiphanies. One 27 year old woman said her 22 year old brother thinks she is a digital dinosaur (by the way, this gal knows her stuff).

A youngish grandfather told me how his son’s 6 year old borrowed his Blackberry and asked Granddad how to make an exclamation point. Granddad’s direction to “look for the button with the black dot on the lower left side” was met with (six year old mind you) “Granddad, why didn’t you just say that I should use the ALT key?” Finally, when another youngish grandmother (do I kiss ass well or what?), told me that she saw her 2-year-old grand child “thumbing” a toy block as if it were a mobile phone while playing, the light bulb went off. If my girls and babies are doing all of this now, one can only imagine what is ahead.

Yes, Zach, you are correct. You win. The wave is a comin’, what we think is the future now will encounter obsolescence in moments, and thank the stars that we don’t “only make big splashy network TV shows anymore”. Tech will change story, story will change tech, our willingness to adopt the new will spread endlessly like the universe and alter, impact and dictate all of the above.

That said, a month or so from now when I can have things simply beamed into my head, thereby reducing my mind’s eye to a vestigial, outsourced, hunk of my gray matter, I think I am still going to want to go to the movies. Now if only everyone would stop with the damned cell phones glowing, ruining the moment and distracting me from the Academy Award winning acting dynamo known as Megan Fox.

Crackberry photo: nkpix

The Digital Decision Series

The rules of engagement have changed and so have the ways we communicate with each other in business and entertainment. The Digital Decision Series is a weekly video blog featuring leading experts and an in depth look at the massive paradigm shift happening across every media channel today. Our goal is to harness the collective power and wisdom of a myriad of disciplines through interviews with working professionals, in a variety of media related industries, in an effort to find some answers and gain a better understanding about exactly what these new communication tools mean for business, entertainment, branding, and marketing.

We’ll cover content, metrics, social media, gaming, technology and multi-platform distribution and how the new 360 or Transmedia storytelling maxims are applicable to every business sector looking to reach out and engage people with a compelling, relevant and entertaining message. Our thought leaders come from a variety of backgrounds: from marketing to music, television to gaming. Collectively, they will unfold the story of the great media paradigm shift and suggest ways in which we can all approach communication in business, education, and entertainment more effectively in the digital space and beyond. In the end, we hope this series sheds some light on the amazing opportunities presented and offers some solutions that have a positive impact on your engagement in the digital landscape.  Episode 2 takes a closer look at why it’s so crucial to customize every approach to messaging and story and using the best digital tools for the job.

Episode 1 Features:

Suzanne Diamond, Tim Mosher, Jason Feinberg, and Zach Jordan

Transmedia, Branding and Marketing

In Part I and Part II of this blog series we outlined the basics of Transmedia storytelling, as it pertains to entertainment, and how technology is helping to shape the way we consume story across multiple platforms.  The Transmedia approach is also fast becoming popular with brands because the rules of marketing, advertising and PR are evolving in favor of the consumer. People don’t want to be talked at or “sold”. Some might argue that it’s not that people don’t want to be advertised to, but rather, we don’t want to experience bad advertising. I would argue that, good or bad, people simply don’t have time for anything that isn’t relevant to them on a very personal level. Additionally, brands are realizing they need to take a more educational approach with their messaging and the Transmedia storytelling methods are the best way to educate and engage people.

Simply put, the multi-platform narrative organically encourages people to feel empowered in an authentic way because it delivers story where people are consuming content and completely on their terms. While Transmedia is certainly going to be playing a leading role with branding and marketing, here are a few key challenges brands and agencies are facing with respect to this new paradigm:

• there are so many touch points where people enter and exit a narrative or messaging; TV, Internet, gaming, live events, etc. that managing each one of these different touch points requires a team of professionals who live and breathe the brand and can ensure the narrative remains consistent.

• the brand message/story must resonate and engage people on every platform. Not all campaigns require the use of every single form of distribution, so it’s critical for the creative team to be familiar with how people engage content on each platform.

• the metrics for reporting ROI on each of these platforms and/or touch points are in a very nascent stage. We still don’t have a consistent way to measure how each of these platforms perform in the larger picture and this is crucial before brands will begin to distribute digital dollars evenly across all platforms.

Furthermore, managing a brand these days is no longer the job of a few key people, but the responsibility of an interdependent community of creative and technology professionals. Most brands and agencies don’t possess the internal manpower to fulfill these new capacities and will need to reach out to other entities for the next few years, while the Transmedia paradigm continues to move away from the fringe and into the mainstream.

While we wait for critical mass to take hold, we need to educate ourselves on the best ways to (1) effectively use, (2) monetize and (3) measure Transmedia storytelling methods. Looking at this shift from a global perspective, licensing brands and entertainment properties across multiple platforms will certainly prove to be challenging over the next few years as we sort things out. This is all the more reason to keep on eye on other global markets, who may not be challenged in this way, to see what exciting innovations emerge.

Transmedia Predictions (in no particular order)

• Transmendia won’t always be just for the die-hard action fans or gear heads. Branding campaigns and entertainment properties will continue to drill down to the core audiences and target the hyper vigilant fans across all verticals. Writers like Aaron Sorkin (going well beyond the West Wing blog of 2006!) and Tony Kushner will contribute to intricate marketing campaigns that (a) utilize all forms of technology and (b) find interesting ways for their heady characters to engage with the audience.

• All platforms will merge into one, superfluous network and can be accessed by anyone, at any given time – regardless of hardware. The idea of co-creating content, story, and messaging will be completely in the users’ hands at this point. While people will always want to be led by the nose from a creative standpoint, they will want take story points provided by creators and assemble their own worlds, interactive components and communities.

• 3D and live events will become the cornerstones of all large, entertainment and marketing narratives within the Transmedia paradigm.

• Transmedia storytelling will reshape the educational system. When (I’m telling you one of these days they will) project based teaching/learning becomes commonplace in the educational system, Transmedia storytelling will be used to help students master  difficult subjects. Additionally, as language in the global classroom evolves, teaching/learning will rely on advanced rich media like interactive video and storytelling.

• Keep your eyes on Brazil, especially around the 2016 Olympics. This region is plowing full speed into the world of Transmedia storytelling and the kids coming up there today will be a force to be reckoned with in the near future.

Regardless of where you hang your hat, everyone loves a great story. Continuing to educate your clients, staying abreast of advancing technologies and expanding your network of professionals who understand Transmedia, will help guide you to a happy ending.

Technology: A Driving Force Behind Transmedia

In Part I of our series, we took a brief look at the basic elements of how Transmedia is growing in popularity around the world.  Entertainment and branding are evolving and technology is helping to usher us into this new paradigm faster every day.  For the first time in history, technology is allowing us to enjoy a seamless entertainment experience. We can start watching a TV show or video online at work, pause it; come home and finish watching it on our TV, exactly where we left off. This will soon be true of all content whether it’s books, music or games. Online games, and video games in general, have in many ways given birth to Transmedia storytelling.  Video games are finally getting the recognition they deserve when it comes to: (1) delivering a compelling narrative, (2) community building and (3) great educational value.

Gaming, and Internet use in general, is a hugely social experience and is proving to be a very successful way for people to engage with one another in a global and localized environment. Gaming, once perceived as an isolated activity, is really about bonding and community. Now that we know this and can scale this opportunity to Transmedia storytelling, we can use this as the basis for creating brand stories and entertainment properties that invite people to share information,  work more efficiently together on large projects, and ultimately retain more knowledge about a specific topic. Games have also taught us that audiences are not stupid. Left unchallenged or not specifically invited to engage with a compelling narrative on a personal level, they will move on.  Regardless of the challenges presented or the scope of the story within the context of the digital experience, people will gravitate toward live events and a visceral experience to supplement the time we spend online.

Live Events, Music and Transmedia

Live events, whether a component of brand messaging or an entertainment property, will resonate more in the coming years and in very interesting ways. As we continue to spend so much time telecommuting and engaging each other in the virtual world, we will demand engagement in the real world, perhaps more than we ever have. The live event platform of Transmedia storytelling is intrinsic to our nature and, coupled with technology, can make for a powerful universal experience and create deeper levels of audience engagement. Music has been doing this for years through concerts and other cross platform events that invite community and cross-pollination of stories and ideas.

For example, Hip Hop and digital storytelling have always been inextricably linked with one another because both have (1) always thrived on community and participation and (2) Hip Hop culture has always used digital technology to share its story with the world. An excellent example of this can be seen in the documentary “This Is The Life” that chronicles the Good Life emcees in the early 90′s in South Central LA. Mix tapes and live events were major entry points into their narrative and helped spawn some of the major artists of today. Live events can be used in a variety of creative ways and intermingled with a variety of artistic disciplines. Take for instance the Pet Shop Boys Parisian concert in 2008 (how’s that for a reference) featuring a symphony playing their music as the Russian film “Battleship Potemkin” plays on a screen behind them in Trafalgar Square.

Improv everywhere and flashmobs are also part of the live, multi platform storytelling approach that is used to engage people in a live setting. These largely brand neutral events take a simple idea, build a story around it and deliver the narrative in a live, interactive setting where people can become engaged beyond the confines of a screen or hand-held device. They also invite co-creation through video and social networking and can provide brands with additional distribution channels, that wouldn’t exist in the virtual world.

This is all very exciting, but not without its challenges. Despite the power of the born digital crowd and access to cross platform technology, there are a few hurdles that prevent Transmedia storytelling from going mainstream…yet.   In Part III of this series, we’ll take a look at some of the hurdles brands face, as far as implementing Transmedia elements into their campaigns , as well as examine some specific opportunities for brands to increase audience engagement.  We’ll also take a stab at predicting how this new paradigm will affect branding, entertainment , and our global education system in the coming years.

Photo by: sarahshaneelizabeth

Transmedia Storytelling Explained

The story of traditional branding and marketing, set against the backdrop of this nerve racking, yet exciting paradigm shift, makes yet another exciting plot twist. “360 storytelling”, “Multi-platform storytelling”, or Transmedia storytelling, as it was coined many years ago by the great MIT/USC professor Henry Jenkins, is moving away from the fringe and into the limelight. While the nomenclature continues to evolve, the idea remains consistent: Great Story + Strategic Distribution = Loyal Participants.

Some of us have been reared on this type of storytelling, while others are realizing its power through sheer necessity. Right now there is more content being produced and distributed every single minute, from every part of the globe, and across multiple platforms, than at any time in history.  How does a brand or entertainment property reach out and retain peoples’ attention and create loyalty?

In traditional branding, (1) determining the customers’ journey and (2) identifying the number of touch points where your brand will intersect with peoples’ lives, were important first steps in successfully managing a brand’s message. We’ve moved beyond the need for a great idea and unrelenting brand messaging and into a new era where:

• a compelling story is the only way to guide customers through this new crowded landscape and

• a strategic and relevant distribution strategy is the only way to encourage engagement and ultimately create loyal participants.

When people watch their favorite TV shows, it’s very common for them to be engaged with another activity – they’re online or using their mobile phone to supplement their involvement with the story. This is yet another reason why it’s so crucial to have a strong narrative that holds on all organic platforms. There are simply too many entry and exit points for the audience these days to approach things any other way. Rest assured, this type of storytelling is here to stay. Coupled with emerging social media and mobile technologies, Transmedia storytelling techniques will become the spine of every successful branding campaign in the very near future.

Transmedia Storytelling Is Gaining Popularity

The born digital generation is accelerating the popularity of this storytelling trend in marketing because this demographic expects their branding and entertainment to be completely:

(1) on demand

(2) on their terms

(3) authentic

Transmedia has been popular in filmmaking and TV for awhile and it is quickly gaining popularity in other forms of branding and media. “The Lord of the Rings” franchise and MTV’s “Valemont”, are prime examples of large scale Transmedia projects. For example, the “Valemont” fan can watch the show and, to get their complete “Valemont” fix, can use their mobile phones or log onto the website for extra pieces of story and content. This evolution in storytelling creates the need to carry a narrative across multiple platforms and technologies, and sets the stage for an engaged group of people to interact, share clues and ultimately become communities of loyal participants.

If your story lives with them, they live your story. Later this week In Part II, we’ll take a deeper look behind the technology that is bringing this new paradigm to life and make some predictions about the future of Transmedia storytelling in marketing and entertainment.

Photo by: Sabellachan

The brand police are knocking at the door.  You can run but you can’t hide!

In today’s Ad Age, Jack Neff writes about Good Guide, a consumer brand rating site that has already put their scale of 1-10 on over 75,000 products.  While consumer watchdogs have been around a long, long time, this more recent entry highlights a rising note that we have mentioned in prior posts—in the digital age of massive choice, one of the biggest consumer demands will be authenticity.  GoodGuide highlights the fact that the engaged consumer will not tolerate the brand that mouths claims that are not demonstrably accurate.

Utilizing their academic backgrounds, UC Berkeley professor, Dara O’Rourke,  and his colleagues use the power of various databases, consumer input and the want / need for a reinvigorated policing source, Good Guide seems to have most of the modern marketing maxims in play.   They are delivering objective information on the authenticity of consumer brands—proving their own authenticity (the lack of ads helps).  They are creating a genuine partnership between their site, the brands, and the consumer by both utilizing consumer input and informing brands, very transparently, about how they can improve their scores and, thus, their standing with the public.  They are also delivering all of this in the mandatory personal way.  Within brand conglomerates, divisions can work on their own ratings.  For the consumer, O’Rourke says they will soon allow users to create their own personalized scales based upon how each of them weigh the various indicia of “good”.

It all seems to be working.  Awareness of the site is rising. Brands are actively engaging.  Aileen Zerrudo, the Director of Communications for Clorox notes that they are genuinely listening to what the consumer is saying via GoodGuide.  Moreover, the company claims that click to conversion rates from the site to Amazon.com are 5-10 times higher than most retailers’ traditional returns.   A well-known brand actually wanting to listen, improve and increase market share?  I’m betting that the smart brand begins to actively seek out these kinds of relationships.

So how does a brand fare well with GoodGuide and, presumably, turn the maybe consumer into a loyal participant?  According to GoodGuide: (1) Change Ingredients to meet the desire for natural; (2) Quality Management (avoid recall disasters); (3) Internal Policies matter (fair labor, CSR, etc.); (4) Green and Responsible (a clean record and sustainable production); and (5) Be Transparent (if you hide data, we will find it).

So let’s say a brand follows the rules and carries the day with a “10″.  Now they just need to pat themselves on the back and incorporate how they got there into every aspect of their marketing.  By following the same rules in their marketing (being authentic, delivering personal value, being transparent, and actually caring enough to engage), brands will ride the wave instead of ending up in the trough.  Tout your score (in the right manner of course—sorry nitpickers) and score big with the public.  In the end, quality and authenticity need to become key elements of a brand’s story.  Deliver that story to the audience on their terms and you end up with quality, loyal, and passionate participants.

Distribution takes on many new and exciting forms in the world of 360 storytelling and needs to be strategically mapped, based on the specific needs of your story.  The bad news is, audiences will continue to fragment across an increasing number of platforms.  The good news is, the audience may be one of the best forms of distribution for your story through social networking and video sharing.  This factor becomes even more interesting, considering that 1/3 of all online videos get shared.

Traditional platforms like TV won’t disappear or lose out to online and mobile, but we’ll get to a point very soon when all these platforms hold an equal footing.  The distribution efforts of loyal fans and participants will become even more apparent in this transition.  Distribution channels in the 360 story environment may include:

1. TV
2. Online video portals
3. Social networks
4. Widgets
5. Interactive games
6. Out of home networks
7. Mobile applications

The many forms of distribution in the 360 story environment help you reach, entertain and retain the short attention span audience members who are pulled in every direction by the morass of content.  However, it’s important to note that one web widget does not a distribution strategy make.  You can have all the democratized access to free video portals and inexpensive technology in the world, but without 1) a well structured story customized for the 360 environment and 2) a complete understanding of how your story is executed within the context of these distribution platforms, these tools can prove useless and may even alienate some of your audience or clients if not utilized sparingly.  Let’s review:

1.  Your story is well crafted

2.  You’ve identified your audience

3.  You know how to communicate with them

4.  You know where your audience is watching

Now it’s time to engage and reap the rewards.  Remember: it always comes down to the emotional connection you are trying to build with your audience and doing so in an authentic way.   Because the tools in the 360 storytelling environment amplify messaging and allow your audience to co-create and control their experiences with the tools you give them, people become empowered and more willing to become distributors themselves.  There is no doubt we are all experiencing a new frontier in which the 360 storytelling experience will make for a truly platform agnostic experience where viewers will engage with entertaining content in ways beyond our wildest imaginations.

Photo by: EllynKocher

You can produce a strip, prime time chat show, even with a high cost talent like Leno, for a fraction of the investment required for an hour drama or half hour sitcom. Period.  On the “Zucker is wise” front, you have lower cost, less risk of audience rejection of 95% of your original offerings (if they like Leno, they will just keep coming back and NBC can pre-book that), and you get to plant your flag in the “new”  10pm slot with a tried and true brand while others must follow.  If broadcast does become the repository for reality and event TV, NBC might reap the rewards of being first to embrace.

On the other side, you give up the major windfall that the occasional hit narrative delivers here and abroad for years and years to come in syndication. NO one will argue that chat is evergreen (though original reality formats may be).  I’m having a hard time trying to figure out how the move toward inexpensive programming will balance out against the loss of the annuity of a “Friends” or “Seinfeld”.  Part of the answer may be a top to bottom embrace of the need for reinvention of the overall approach to broadcast, cable, and digital and who becomes who in the content zoo.  I’m betting on NBC.

If the Leno project works, NBC owns 10pm and has the luxury of exporting the model and success to 8-10 pm.  NBC reinvents broadcast prime time.  Where do the dramas and quality narrative go?  NBC’s cable unit.  Their cable outlets have been their success story for years and, under Jeff Gaspin, have become quality content profit centers.  There is no reason why FX should own the quality ribbon. Of course, that move will necessitate lower production budgets and the current scripted programming sources will go kicking and screaming.  As Zucker mentioned however, lower cost doesn’t have to mean lower quality.  Examples of budget and content bravery abound.  Lower budgets, lower risk, even bigger windfalls when they find a hit—and the ability to genuinely brand their cable channels.

And what about digital?  NBC is banking on Hulu.  Fine for now.  But if they genuinely want to be the Mother of Reinvention, they must actively pursue a custom strategy for serving the digital landscape.  Yes, they will offer their shows on line.  Fine.  But for a growing and evolving digital generation it won’t be enough to shoehorn “TV” into the content offerings.  The audience will increasingly demand customized, personal, quality content that is crafted for who they are, where they consume, how they consume and what they wish to consume.  They won’t be sold, won’t be washed over with message, and won’t engage unless you invite them in.  No one has the answers yet. But if NBC wants to genuinely lead the way and reap the rewards of audience loyalty, THIS is where the tough work needs to be done.  What does the online user between 7 and 11pm want?  Has anyone really bothered to find out?  That answer will be the linchpin to success.

NBC will figure out the new world of  broadcast, it will build on its cable success and we’ll see if it can address digital.   If they bother with all three prongs, they will clean everyone’s clock by being the content source that creates the 360 degree, on demand, content and distribution plan that is the future.