Shocking the Interwebs audience certainly isn’t anything new to advertising (remember Diesel’s SFW birthday video in ’08?), but some brands are really jumping in with both feet and two of something else and demonstrating how important it is to really know who your audience is and what they want.  KSwiss EVP David Nichols calls this new, razor sharp Tubes campaign: “unfiltered straight talk”.  While it definitely ain’t for the “straight talk express” crowd, this video series nails it as far as bothering to understand their audience and seamlessly integrating their brand and grown up laughs.  This is one of the few times I actually enjoyed watching a branded video without  being put off by the overt presence of the brand.  I watched the piece, laughed my nads off, and found myself with an otherworldy, passionate desire to buy some mutha @#*&ing TUBES!  Kswiss isn’t alone in the cajones department.

Axe Body Spray and, more recently, the Old Spice / Twitter campaign are great entertainment.  We know it’s advertising and we’re reminded at every beat who the advertiser is and what they’re about.  The brands own it and we know it.  Because, they own it, they are being honest, I’m not offended, and I’m entertained because they know I’m not a white bread guy who wants more of the same.  I love me my Kenny MF’ing Powers and I’ll take the HONEST fun before the subtle BS any day.  I’m betting I am not alone.

The Good, Bad, and the Ugly

If you look under the hood of all successful branded content, you will see an engine built of a  creative team, onscreen talent, and a brand that understands the medium and what appeals to its target audience. The success of the Old Spice / Twitter experience, was due in large part to the talent on camera and the team that was able to execute the writing and production of the personal reactions.  They knew their audience.  Bothered to deliver something new.  And reaped the rewards.

It seems like a fairly intuitive process, however we need only look to the recent Cisco Doug Webster, aka “Old Spice Copycat”, campaign to see what happens when big brands go bad and don’t do their homework…or simply try to piggyback unsuccessfully on a rock star campaign.  If we don’t know your story or characters and you don’t provide us with solid entry points into your new story, why should we care or spend our precious time watching and interacting?

Regardless of how much the audience gets involved (and UGC remains an important element of the campaign) brands must first start with high quality creative that sets the bar and the tone for this engagement.  Together, traditional and new media elements are very successful, but brand moderation and solid producing will always be a mainstay.  Once a brand sets the bar as far as the message and story, the audience can be invited into the process and all sides will be fulfilled.  Although some criticize the effort, the iPad and Modern Family combination was, by most accounts, very successful.  The integration was (1) organic to the story and character in the episode and (2) catered to the audience on every level.  This author would have been in favor of Sofia Vergara alone with her iPad in a series of web shorts, but that’s another article altogether.

Proof Is in the Sales

At this point in the game, if you’re a brand and don’t jump in with both feet when creating this type of content, you can’t expect people to stay interested, let alone give your brand any respect or a vote with their dollars.  While it’s certainly too early to gauge the sales success of the latest installment of bold brands looking to cash in on what Mashable calls “the future of Marketing”, Nielsen provided solid numbers on the  Old Spice / Twitter campaign. Total brand views on the web for the old Old Spice videos have surpassed 100 million and sales have made a 100% gain since February of 2010 according to Nielsen.

Axe, Old Spice, and KSwiss all had a clear and complete understanding of their audience.  They determined / decided that the audience that watches HBO, just might be their sweetspot.   They were able to successfully navigate the sometimes tricky real-time content space with edgy video and multi-platform elements (look for KSwiss Kenny on your Facebook page real soon).  Here’s what having balls does for us and for your brand—We don’t mind your advertising, as long as it makes sense and gives us something of value.  While its not everyone’s taste, Kenny makes me laugh….and want to buy sneakers.

We know that Kenny Powers is not for everyone (but we have no idea why).  Fear not fans of G-rated branded content!  It’s not all balls and tubes – unless you count those Swedish meatballs.  Ikea and Iliana Douglas (along with a host of other familiar faces) have been teaming up for the last couple of years to bring you Easy To Assemble.  The series has been seen over 5 million times since it launched and has managed to weave a story and breathe life into those ambiguous, Scandinavian instructions we love.

So attention brands of planet earth!  Now is the time for brands – conservative and edgy alike – to take risks in this new space.  Please make sure to hire capable, creative minds who understand your core audience.  Sorry, only the pros know how to craft content that can be edgy, and yet stay on point with relevance and message. Simply making something shocking, for the sake of standing out in the crowded digital space just doesn’t work.  If you don’t believe us, just ask Burger King.

In Episode 5 we find out why it’s so important to have all the elements of the conversation in place in order to encourage audience participation and build a loyal following.  This week we take a closer look at crafting an authentic message.  You don’t always have to be good, but you do have to be interesting and there’s usually nothing more interesting than a little authenticity in your story.  In this week’s episode, we tell you why an authentic message is so critical during this paradigm shift and beyond.

Episode 6 features: Suzanne Diamond and Zach Jordan

]]> http://www.joedigitalblog.com/targeted-distribution/episode-6-social-media-hold-the-bs/feed 1 http://www.joedigitalblog.com/targeted-distribution/transmedia-360-the-new-marketing-paradigm-part-ii http://www.joedigitalblog.com/targeted-distribution/transmedia-360-the-new-marketing-paradigm-part-ii#comments Thu, 08 Oct 2009 17:28:19 +0000 Zach Jordan http://www.joedigitalblog.com/?p=598 Keep Reading]]>

Technology: A Driving Force Behind Transmedia

In Part I of our series, we took a brief look at the basic elements of how Transmedia is growing in popularity around the world.  Entertainment and branding are evolving and technology is helping to usher us into this new paradigm faster every day.  For the first time in history, technology is allowing us to enjoy a seamless entertainment experience. We can start watching a TV show or video online at work, pause it; come home and finish watching it on our TV, exactly where we left off. This will soon be true of all content whether it’s books, music or games. Online games, and video games in general, have in many ways given birth to Transmedia storytelling.  Video games are finally getting the recognition they deserve when it comes to: (1) delivering a compelling narrative, (2) community building and (3) great educational value.

Gaming, and Internet use in general, is a hugely social experience and is proving to be a very successful way for people to engage with one another in a global and localized environment. Gaming, once perceived as an isolated activity, is really about bonding and community. Now that we know this and can scale this opportunity to Transmedia storytelling, we can use this as the basis for creating brand stories and entertainment properties that invite people to share information,  work more efficiently together on large projects, and ultimately retain more knowledge about a specific topic. Games have also taught us that audiences are not stupid. Left unchallenged or not specifically invited to engage with a compelling narrative on a personal level, they will move on.  Regardless of the challenges presented or the scope of the story within the context of the digital experience, people will gravitate toward live events and a visceral experience to supplement the time we spend online.

Live Events, Music and Transmedia

Live events, whether a component of brand messaging or an entertainment property, will resonate more in the coming years and in very interesting ways. As we continue to spend so much time telecommuting and engaging each other in the virtual world, we will demand engagement in the real world, perhaps more than we ever have. The live event platform of Transmedia storytelling is intrinsic to our nature and, coupled with technology, can make for a powerful universal experience and create deeper levels of audience engagement. Music has been doing this for years through concerts and other cross platform events that invite community and cross-pollination of stories and ideas.

For example, Hip Hop and digital storytelling have always been inextricably linked with one another because both have (1) always thrived on community and participation and (2) Hip Hop culture has always used digital technology to share its story with the world. An excellent example of this can be seen in the documentary “This Is The Life” that chronicles the Good Life emcees in the early 90′s in South Central LA. Mix tapes and live events were major entry points into their narrative and helped spawn some of the major artists of today. Live events can be used in a variety of creative ways and intermingled with a variety of artistic disciplines. Take for instance the Pet Shop Boys Parisian concert in 2008 (how’s that for a reference) featuring a symphony playing their music as the Russian film “Battleship Potemkin” plays on a screen behind them in Trafalgar Square.

Improv everywhere and flashmobs are also part of the live, multi platform storytelling approach that is used to engage people in a live setting. These largely brand neutral events take a simple idea, build a story around it and deliver the narrative in a live, interactive setting where people can become engaged beyond the confines of a screen or hand-held device. They also invite co-creation through video and social networking and can provide brands with additional distribution channels, that wouldn’t exist in the virtual world.

This is all very exciting, but not without its challenges. Despite the power of the born digital crowd and access to cross platform technology, there are a few hurdles that prevent Transmedia storytelling from going mainstream…yet.   In Part III of this series, we’ll take a look at some of the hurdles brands face, as far as implementing Transmedia elements into their campaigns , as well as examine some specific opportunities for brands to increase audience engagement.  We’ll also take a stab at predicting how this new paradigm will affect branding, entertainment , and our global education system in the coming years.

Photo by: sarahshaneelizabeth

The brand police are knocking at the door.  You can run but you can’t hide!

In today’s Ad Age, Jack Neff writes about Good Guide, a consumer brand rating site that has already put their scale of 1-10 on over 75,000 products.  While consumer watchdogs have been around a long, long time, this more recent entry highlights a rising note that we have mentioned in prior posts—in the digital age of massive choice, one of the biggest consumer demands will be authenticity.  GoodGuide highlights the fact that the engaged consumer will not tolerate the brand that mouths claims that are not demonstrably accurate.

Utilizing their academic backgrounds, UC Berkeley professor, Dara O’Rourke,  and his colleagues use the power of various databases, consumer input and the want / need for a reinvigorated policing source, Good Guide seems to have most of the modern marketing maxims in play.   They are delivering objective information on the authenticity of consumer brands—proving their own authenticity (the lack of ads helps).  They are creating a genuine partnership between their site, the brands, and the consumer by both utilizing consumer input and informing brands, very transparently, about how they can improve their scores and, thus, their standing with the public.  They are also delivering all of this in the mandatory personal way.  Within brand conglomerates, divisions can work on their own ratings.  For the consumer, O’Rourke says they will soon allow users to create their own personalized scales based upon how each of them weigh the various indicia of “good”.

It all seems to be working.  Awareness of the site is rising. Brands are actively engaging.  Aileen Zerrudo, the Director of Communications for Clorox notes that they are genuinely listening to what the consumer is saying via GoodGuide.  Moreover, the company claims that click to conversion rates from the site to Amazon.com are 5-10 times higher than most retailers’ traditional returns.   A well-known brand actually wanting to listen, improve and increase market share?  I’m betting that the smart brand begins to actively seek out these kinds of relationships.

So how does a brand fare well with GoodGuide and, presumably, turn the maybe consumer into a loyal participant?  According to GoodGuide: (1) Change Ingredients to meet the desire for natural; (2) Quality Management (avoid recall disasters); (3) Internal Policies matter (fair labor, CSR, etc.); (4) Green and Responsible (a clean record and sustainable production); and (5) Be Transparent (if you hide data, we will find it).

So let’s say a brand follows the rules and carries the day with a “10″.  Now they just need to pat themselves on the back and incorporate how they got there into every aspect of their marketing.  By following the same rules in their marketing (being authentic, delivering personal value, being transparent, and actually caring enough to engage), brands will ride the wave instead of ending up in the trough.  Tout your score (in the right manner of course—sorry nitpickers) and score big with the public.  In the end, quality and authenticity need to become key elements of a brand’s story.  Deliver that story to the audience on their terms and you end up with quality, loyal, and passionate participants.

In today’s WSJ online, Elizabeth Holmes, writes about how teen retailers like Aeropostale are starting to do a deep bow towards those with the purse strings.  They are adding chairs for Mom so she can more comfortably survive the teen shopping frenzy.  They are creating personal shopping programs, available at mom-friendly times.  Wow.  They understand that their consumer needs to (a) get to the store and (b) have money before they can make a purchase.  Hope springs eternal.

Now, all we have to do is broaden this marketing epiphany and start to apply this power-of-the-purse recognition to all aspects of branding and marketing.  Moms and Dads are as much part of the fragmented digital space as anyone.  They too have a ton of choices.  They too don’t want to be “sold”.  They too exist on line and in self-selected pods on the social networks and passion sites.  As I have noted in the past, Moms buy jeans, TVs, skateboards, cars, and the offerings under virtually every vertical.

If Mom is more likely to embrace Aeropostale thanks to a place to sit, imagine what would happen if they installed a Man Cave. A back room, flat screen, BIG chairs, etc.  I can see it now.  Saturday morning, I wake up, have my coffee and excitedly wake up my girls and say “Hey kids!  Let’s go to Abercrombie!”  I’d be loyal to that brand.

Your audience has always been in control of your messaging, but now they are equipped with the digital tools to demand everything be completely on their terms.  Understanding your audience, the way they speak, the terms they use and places they like to interact with each other is as important as a solid story structure.  Two key factors to remember about audience in the 360 story environment: (1) Every audience is different and (2) Audiences will continue to fragment across multiple platforms.  Here are three main types of audience today:

1. Passive, lean back audience

2. Engaged, audience

3. Active, lean forward audience

The traditional TV viewer is considered part of the passive “lean back” audience, as they enjoy a great idea or story, but don’t feel compelled to participate past the emotional involvement of the story.  The engaged audience will be watching and following along on a related website or checking Twitter and Facebook for related conversations.  The active “lean forward” audience (think LOST) is hungry for the opportunity to co-create your story.  They are participating with other fans, uploading content and providing your story with additional distribution.  In the 360 story environment it’s about audience loyalty. If you don’t supply your rabid fans with interactive tools like widgets, websites, mobile applications, and games, they will look elsewhere.  One of the great opportunities, with respect to the lean forward audience, is the ability to test different 360 storytelling elements to see what resonates with the fans.  Tomorrow we’ll look at the 360 FOCUS GROUP and how you can harness the power of your fans and deliver exactly what they need and want.

Everyone knows their TV and Internet are on a crash course with each other and when these worlds collide, the way we experience entertainment will never be the same. It won’t be too much longer before we’ll all be checking our Facebook, and other time sucking web accounts, for photos and video messages from our friends, while simultaneously watching our favorite TV shows and VOD movies. These viewing experiences will also continue on our mobile devices, out of home networks and into live events.

We increasingly demand a 360 storytelling experience that breathes life into these new, integrated platforms by allowing us the opportunity to participate in our favorite TV shows, online games and other digital content. While technology will continue to be a key component of this new entertainment experience, applications are useless without the spine and structure of a great story, characters and a relevant and entertaining message.

The 360 storytelling sphere of possibilities is merely shallow hush unless each and every digital venue delivers platform specific, customized content that tells a story that reaches, entertains and retains audience loyalty. Future success depends upon STORY STRUCTURE, KNOWING YOUR AUDIENCE and STRATEGIC DISTRIBUTION.

PART I: STORY STRUCTURE

We can agree there is already a morass of content that is difficult to manage. Tomorrow will be even more of a challenge as more content, and on more platforms, comes into the fold. Whether we’re talking about brand ideas or entertainment properties, it’s crucial to structure stories that cater to audiences wherever they choose to experience your story.

This is especially true if we consider that, in the 360 story environment, the point where the viewer enters and exits your story is constantly in flux and is left entirely in the viewers’ control. However, if you structure an engaging story with the 360 environment in mind, you can provide a more entertaining experience that (1) stands out in the growing sea of content and (2) creates deeper levels of engagement. Before you begin to think about the technological applications and distribution options, here are a few key questions to ask yourself:

1. What is my story?
2. Who is my audience?
3. Why will my audience care?
4. How can I build emotional connections between my characters and my audience?

Knowing your story is only half the battle. Knowing your audience and the ways they want to receive your story is of equal importance. Tune in tomorrow for PART II: KNOW YOUR AUDIENCE.

photo: OhGizmo!

In today’s Brandweek.com, T. L. Stanley, confirms our suspicions, and notes that brands are dipping a bit more than a toe into these waters and reaping the rewards.  Stanley outlines the key elements that make brand integration a genuine tool as opposed to the hail Mary of yesteryear.

This time around, content and brands are on more equal footing.  It’s no longer the juvenile business built around the “wow, I can put stuff into stuff on line and….”  These days, brands are (1) looking to get involved during the nascent stages of content development; (2) willing to accept less overt, less “salesy” integration; and (3) partnering with content producers who are willing to find ways to use integration organically with story and format.

Those three key elements make me hopeful for a true creative partnership between companies like mine and brands across virtually every vertical.  We would add a few more arguments to the mix as well as some wishes and warnings to keep this momentum going toward an effective brand / entertainment marriage.

When you look at the cost basis for digital branded entertainment, you can’t beat the potential ROI in terms awareness and even conversion.  But that is just the tip of the “why integrate” pyramid.  The opportunities and results also depend upon how well we can collectively  exploit the public’s increasing willingness to accept branding in content.  They have a specific set of demands that we need to deliver upon in everything we produce and distribute:

(1) make it engaging, entertaining, informative and great or shut up;

(2) make it authentic and honest (as opposed to a sore thumb interrupting my content);

(3) make it an invitation to connect with versus “buy” your brand; and

(4) earn my attention by delivering something of personal value (entertaining and something I care about).

If we develop and produce content that fits this bill, there will be no need to have another branded content nuclear winter.  Instead, our business with the brands will grow, develop, evolve and prosper.  The seedlings are all here, right now.  Creatives have a better understanding of how to pick and choose content that is customized for a given brand.  Brands are rightfully demanding to be involved early on.  Creatives’ fear that brands will “ruin” the content is not proving to be rational.  It behooves the brands to have their say while letting the producers produce (ahh, if only televison were like that).  All of this means that our ability to work with brands on more than just the on-the-nose, fact-based product content is here and, hopefully, here to stay.

Consumers are more willing to embrace longer form web series covering every genre.  New narrative series, including our —here comes the shamless plug—–”Operation Midnight Climax”, a dramatic series about a true-life black ops, mind control CIA experiment, are getting a lot of attention.  “In the Motherhood” and “Haute and Bothered”, for example, have been seen millions of times.  Perhaps we aren’t far away from brands thinking of shows like this, as a go-to branding device as opposed to an experiment?

What happens next depends upon both sides of the equation.  Brands need to step up, spend on digital content, stop retreating to the more traditional media, and deliver quality content to the consumer “on their terms”.  We producers need to do our part to make sure brands and consumers have a positive experience so that we don’t have to wait another 6 or 7 years to have at it again. If we all stick to the rules of engagement outlined above, I think we might just turn this into a business.

One of the key components of our company’s branding mantra is the need for personal engagement through authentic messaging.  Our formula always stresses (1) specific and personal = loyal and (2) keep it real.  In other words, no brand is going to earn consumer attention and loyalty without delivering something of real value (content) that can get past what we like to call the extremely sensitive BS meter that exists in today’s marketplace.  In a recent post, Diane Verde Nieto (CEO of Clownfish, London) takes this point to an even more granular level that we should all take to heart.  It’s not just about “getting past” the BS meter.  It’s about doing so because your brand genuinely lives and breathes your brand message.  Diane points out that corporate social responsibility (“CSR”) efforts, in which brands incorporate their corporate causes into brand messaging, are a key route to building a loyal relationship with the target audience.

So, so true.  A great CSR effort can make a major difference in the eyes of the audience and the returned favor of loyalty.  But like all things, it has to be done correctly, which as the author points out, mean honestly.  In this market where the consumer wants and demand it all on their terms, honesty is paramount.  All brand content has to be authentic.  CSR driven content must be even more.

I was recently discussing with some colleagues the need for brands to do what Diane suggests, walk the walk at the core of their business.  That means, don’t just take on a cause and promote your “stuff” with it via window dressing.  Rather, prove to your audience that you are for real by making your CSR effort internal and sincere and not just for the public’s eyes only.  This means that from the ground up in the company, the CSR must be a 24/7 subtext of the business.  Employees, management, hell, even outside vendors have to live it.  Be this genuine and your content effort will do a lot more than get past the BS meter.  You will be believed, trusted—and remembered.

If good brand storytelling is about hitting emotional touchstones, I can’t think of a more emotional campaign than matching up brand CSR and the things that your target audience genuinely cares about.  Per the post, women do need soap—but they choose Dove because the brand (via their self-esteem, female oriented content efforts) literally cares about all of the other things that women care about in their daily lives.  Dove passes the sniff test because, in fact, they care….inside and out.

The opposite.  Look at some of the failures where brands have disingenously jumped on the healthy or green wagons.  When a brand’s message is no more than profit driven “fashion”, they can smell the rat. We won’t be fooled or green washed.

There are lots of “green” organizations for example.  But which of them deserve and earn our trust?  The ones you can believe because they have proven credibility.  Case in point?  We recently did a video celebrating the 40th Anniversary of Friends of the Earth.  It was a labor of love and we know the content is going to help this Godfather of environmental activism because they are, demonstrably, the unrelenting, uncompromising organization that was there before anyone would listen and is still in the thick of battle now that we know we’re killing the planet.  Our company (hence my vendor argument) lives this way.  It was a creative and passionate marriage that we hope continues for a long time.

It’s tough out there.  In a prior post we talked about the new “Simplifiers” who don’t want to be sold “stuff”, but rather, offered personal, important experiences.  So how does a brand differentiate itself and earn the attention it needs to prosper?  Don’t “sell”.  Present something people need / want  and place it organically in the context of the bigger picture.  Connect with the things in our every day lives that matter.  Do so honestly and with integrity.  It’s human nature.  Common cause, common experience equals community.  I don’t want to emotionally connect with soap, but I might with the soap community that cares.

Pfizer is pulling off a branding master stroke.  They are giving away certain prescription drugs to those who have lost their jobs and health insurance due to the recession.  Put yourself in the consumers’ shoes.  “I’m broke.  I can’t afford the meds that I have relied upon.  I really need them.  Wait, the drug company is going to let me have them for free until I get back on my feet?  Wow.”   These consumers are never going to forget this.  Pfizer delivers a message of caring about their audience, they deliver a tangible, high stakes benefit, and they do so at a time of need.  Nice.

Hyundai pulled off the same move even earlier with their “we’ll buy it back” offer.  In each of these instances, the brands showed up and stepped up for the consumer on the consumers’ terms.  That is the part that makes it memorable and that makes for brand loyalty. From the time the mouse removed the thorn from the lion’s paw to today, a friend, in those times of need, is a friend indeed.  Like the lion, the public won’t forget.  Now all we have to do is get brands to apply these same principles in all of their efforts, at all times.